Kayako has released version 3

For those who are clients, you'll notice a big difference when you click Support as you'll be taken to http://www.premiumwebdesign.com/techsupport/ rather than the old esupport link. I've installed version 3 and it's awesome! I'm still figuring things out (like how to enable the live support option) so be patient with me. Go login and check out how neat this new version is!

For those who are not clients, if you are a hosting company and you use Esupport from Kayako, you should really check into the latest version! (By the way, the system is great for project management. I added a department called "Project Management" and keep all outstanding projects in as a ticket. Clients can add a new ticket when they need website work done. The ticket can be updated as progress is made and all the information is accessible via the web! No more worrying about whether your email backup will work when you need it or not being able to access client project data when out of town.)

Thanks!
Glennette